Better offerings, less cost
Bring differentiated experiences to acquire new customers and retain existing ones
Get more from less
Improve the efficiency of your people using fully integrated applications across sales, billing, contracts and support
Achieve the dream
Take the next step with an ITIL 4 aligned system, naturally integrated with CRM and PSA
No more lost billable hours. Less pain leveraging our simple and efficient time tracking system
Reduce the billing process from days to minutes with advanced entitlement enforcement & automated invoicing
Don't get to renewal date and find you have an unhappy customer. Track customer satisfaction in real time
Enterprise grade ITIL aligned applications, suited and scaled to service providers
Enforce entitlements to ensure accurate billing. Increase recognized revenue renewal. Ensure timely renewals
Visualize all facets of the customer relationship, ensuring value is delivered and communicated
Maintain accurate customer assets in one centralized repository and kept up to date with industry leading RMMs
Integrate with anything, anytime, easily, with our free and unlimited bi-directional REST APIs and webhooks
Enhance your customers experience, reduce call volume, and enable customers to solve their own issues
Give support staff the knowledge of your experts by generating Knowledge base articles directly from resolved tickets
Manage sales process from lead to close, all the while identifying new opportunities along the way
Streamline delivery and gain visibility into all of your projects, resources, schedules, and requests
Give your sales team the tools they need to identify new opportunities, close them fast, and automate onboarding
New deals can be tracked, forecasted, and instantly onboarded into a managed service agreement. Meanwhile, your VCIOs will have access to customer reports that will allow them to tune the service to fit the customer's need as well as identifying possible up-sells.
You don't brush your teeth, toilet, and hair with the same tool. They're individual processes, each with unique requirements, lifecycles, and outcomes. Each process needs a tool designed to deliver those specific outcomes. For MSPs, ITIL 4 has defined those tools, and Dreamtsoft delivers them out-of-box.
Know where your time and money is going. By working from a single system, you'll instantly be aware of opportunities and inefficiencies
Agreements, entitlements, time tracking, invoices. Any break in the chain risks lost revenue. By tracking all elements of your back office under a single system, you gain a 360° view of your customer relationship. Identification of upsell opportunities, trending customer satisfaction, tuning your service offerings, and prioritization of work becomes simple and obvious.